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Government to tighten inspection on eTag system
Taiwan News, Staff Writer
2014-01-21 01:46 PM
Authority has left another warning to Far Eastern Electronic Toll Collection Co. (FETC), the freeway Electronic Toll Collection (ETC) service provider, in a bid to cut down billing errors such as duplicate and simultaneous charges. Taiwan Area National Freeway Bureau said on Monday that the FETC would be subject to a NT$500,000 fine per day if it still fails to improve the service after a newly-granted three-month probationary period. FETC might also face contract termination in May at the earliest if no substantial improvement is observed.

The freeway users are also encouraged to find errors in bill and report to the bureau for informant reward, which the bureau plans to demand the FETC to cover the expenses.

At the same time, a committee of third-party experts will be convened within a week to designate a set of key performance indicators (KPI) to scrutinize the ETC system, said Wu Mu-fu, the deputy director-general of the bureau.

In response, FETC spokesperson Chou Shih-hui said the company will comply with the new regulations with the hope of resuming consumer confidence. Chou stressed that it is impossible to demand an 100% accuracy rate at national freeway toll collection system due to certain limits, but the company will be working towards that goal.

Because of the system's malfunction, bureau director-general Tseng Dar-jen was punished with two reprimands for insufficient oversight of the eTag system, which uses roadside sensors to detect the eTag stickers affixed to vehicle windshields and determine how much users will be charged. In the contract made with the National Freeway Bureau, the FETC is required to get the 99.8% accuracy rate.

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